Date | Programmes | Podcast Title | |
---|---|---|---|
18-Jan-24 |
Evening Edition (5:30 PM) |
Trending Today: Rate Our Govt's Customer Service
|
|
10-Jul-23 |
Enterprise Explores (12:00 PM) |
AI Assembled: How IKEA's BILLIE AI Could Change The Face of Customer Experience
Byron Fernandez, Executive Vice President & Group Chief Information Officer , TDCX |
|
06-Mar-23 |
Open For Business (10:00 AM) |
Using Tech to Recommend the Best Handymen & Service Experts
Lua Jes Min, CEO, Recommend.my |
|
06-Oct-22 |
Tech Talk (11:00 AM) |
Digital and Personalised Customer Service
Guray Ozturk, Business Development Director, Infobip |
|
03-Aug-22 |
The 6AM Stretch (6:00 AM) |
When Is It Okay To Be Mad At Your Waiter?
|
|
28-Jul-22 |
Evening Edition (7:00 PM) |
Hello, May I Speak To A Human?!
Premkumar Chandrashegaran, Head of Data Science, Omnilytics |
|
24-Jun-22 |
Evening Edition (5:35 PM) |
Today On Twitter: The Customer Is (Not) Always Right
|
|
18-Feb-22 |
Enterprise Explores (12:00 PM) |
Humanising Your Customer Service Bots
Anirudh Shenoy, Senior Product Manager, Yellow.ai |
|
25-Feb-21 |
Tech Talk (11:00 AM) |
Talkative AI
Rajesh Ganesan, ManageEngine |
|
15-Dec-20 |
Open For Business (10:00 AM) |
The Human Voice in an AI Future
Ravi Saraogi, Uniphore |
|
12-Oct-20 |
Enterprise Explores (12:45 PM) |
Audio Is Not Dead, Yet.
|
|
18-Aug-20 |
Resource Centre (11:00 AM) |
The Next Normal: Cloud Communications
CS Gill, Infobip Malaysia |
|
05-Jul-19 |
Enterprise Explores (12:00 PM) |
Embracing Technology For Better Customer Experiences
Scott Rigby, Adobe |
|
20-Mar-19 |
HerVantage (11:00 AM) |
Hospitality Asia Platinum Awards
Jenn Ong |
|
25-Feb-19 |
Enterprise Explores (12:00 PM) |
Difficult Customer? Seven Proven Strategies To Turn The Relationship Around
Richard Bradbury | Freda Liu | Arvindh Yuvaraj |
|
05-Sep-18 |
Enterprise Explores (12:45 PM) |
How Do You Tell If A Bot Is Human?
Richard Bradbury | Freda Liu | Christine Wong |
The 6AM Stretch
World Market Watch
Joe Quinlan, Chief Market Strategist, US Trust-BOA Private Wealth Management
Morning Brief
Morning Brief
Peter Lewis, Founder and Director, Peter Lewis Consulting (China) Limited
Top Story
Dr Haezreena Begum Abdul Hamid Deputy Dean (Postgraduate Studies) at the Faculty of Law, Universiti Malaya
The Breakfast Grille
Dato’ Naharudin Ali, Group CEO of Multimedia Technology Enhancement Operations (METEOR) Sdn Bhd
Morning Brief
Gayathry Venkiteswaran, Assistant Professor, University of Nottingham Malaysia
Morning Brief
Opening Bell
Opening Bell
People, Planet, Profit
Open For Business
Jeremy Andrus, Founder & CEO, and Carmen Khor, Co-Founder & Brand Director, Libra Wellness
Marketing Mojo
Sulin Lau, Regional Head of Marketing and Brand - SEA, Grab
Enterprise Explores
Rajen Devadason, CEO, RD WealthCreation Sdn Bhd
The Breakfast Grille Repeat
Dato’ Naharudin Ali, Group CEO of Multimedia Technology Enhancement Operations (METEOR) Sdn Bhd
Beyond the Ballot Box
RSF Press Freedom Index: Why is Malaysia Ranked So Low?, Nalini Elumalai, Article 19 (Malaysia)
Live & Learn
Creating New Possibilities For People With Disabilities, Syed Abd Rahman, Diveheart Malaysia Ambassador; Sharifah Nadia Syed Mohd Famy, Certified Diver, Diveheart Malaysia
Health & Living
Tendon Troubles, Dr Rajesh Singh, Consultant Orthopaedic Surgeon
Top 5 at 5
Inside Story
Talkback Tuesday
Earth Matters [REPEAT]
Bar None